In the age of instant messaging, customers no longer want to fill out long forms or wait days for email replies. They want answers now—and they want to shop where they chat. This is where automated social media agents come in. These AI-powered assistants are transforming platforms like WhatsApp, Facebook Messenger, and Instagram DMs into full-fledged shopping channels.
Automation Services
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Automated agents are AI-powered chatbots that handle customer conversations across messaging platforms. They can:
- Answer product questions
- Recommend items
- Guide users through the purchase process
- Offer personalized upsells
- Process payments or direct users to checkout
- Send order updates and post-sale support
These bots act like sales assistants, available 24/7 on your customers’ favorite apps.
🛍️ The Future of Chat Commerce
Customers are more likely to trust and convert through familiar platforms. Automated agents remove friction from the buying process and meet people where they already are—in their favorite chat apps.
With the rise of conversational commerce, it’s no longer enough to have a great website. The smartest brands are now selling directly in WhatsApp, Messenger, and Instagram DMs—powered by bots that never sleep.
🤝 Need Help Building a Chat Agent? We’ve Got You.
At ecommerce.mu, we specialize in building AI-powered agents for chat commerce on:
– WhatsApp
– Facebook Messenger
– Instagram DMs
Whether you want a simple FAQ responder or a fully integrated shopping assistant that connects to your product catalog and payment gateway, we design, deploy, and optimize it for your brand.
We make conversational commerce seamless and profitable—for your team and your customers.
Get in touch with us to start selling through chat today!